Desktop Support Technician

Description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy‑Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore‑based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Leidos understands that the most talented and diverse IT and Engineering professionals will always have many career choices; your time at Leidos will be a wise investment in your career and in yourself.

• Lift and carry 50 lbs for up to 100 feet at a time; must be able to lift 25 lbs vertically using ladders.
• Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time.
• Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
• Identify different colors of wires and cables; corrective vision 20/20 or better to see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time‑domain reflectometer).
• Judge distance between objects to work safely on ladders and in confined spaces.
• Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required.

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
• Ensure proper ticket‑handling according to guidelines set in place.
• Properly troubleshoot and resolve user computer issues including hardware and software‑related concerns.
• Ensure customer related tasks are completed within the timeline set.
• Troubleshoot and resolve local and networked Multi‑Function Devices, printers, and other hardware components.
• Assist other technicians in resolving complex issues.

• HS diploma with 4+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience.
• US Citizen possessing an active DoD Secret Clearance.
• Valid DoD 8570 IAT Level II:
  Security+ or higher Certification.
• Demonstrated expertise in IT Enterprise Operations.
• Experience with Microsoft Windows OS, version 10.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.

• Organized and detail‑oriented.
• Strong leadership skills.
• Self‑motivated / self‑directing.
• Strong collaboration, prioritization, and adaptability skills required. Relationship building.
• Ability to manage and prioritize own work, and that of their team.
• Independent decision making.
  
  Analytical thinking; thinking out of the box.
• Ability to effectively communicate with all organizational levels (SME to Senior Management).
• Ability to analyze problems at various levels (e.g., detail level, overall organizational impact).

Pay Range: $24.00 - $26.50 hourly rate.

NGEN

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately 16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

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