Technical Support Specialist

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This range is provided by Boarhog LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $75,000.00/yr

Boarhog will be hiring a Technical Support Specialist in Norfolk VA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A),

Functional Area

Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide.

Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office.

• Technical Proficiency
  • Computer networking concepts, protocols, and security methodologies
  • System performance and availability monitoring
  • Network access, identity, and access management (e.g., Public Key Infrastructure)
  • Remote access technologies
  • Systems administration concepts
  • Common network tools (e.g., ping, trace route, nslookup)
  • Electronic device functionality (computers, network components, peripherals)
  • Operating System command line execution (e.g., ipconfig, netstat)
  • Cloud computing service and deployment models (SaaS, IaaS, PaaS)
  • Network protocols (TCP/IP, DHCP, DNS)
• Security Awareness
  • Cybersecurity principles, threats, and vulnerabilities
  • National and international cybersecurity laws, regulations, and ethics
  • Organizational IT user security policies (e.g., account management, access control)
  • Data security standards (PII, PCI, PHI)
  • Information classification, compromise procedures, and incident management processes
• Support and Service Delivery
  • Risk management processes (assessment and mitigation)
  • Incident data analysis and trend identification
  • Service desk best practices
  • Customer service and communication skills
  • Technical training development and delivery
  • Incident tracking and solution database management
  • Trouble ticketing system utilization (incident, problem, event documentation)
  • Standard Operating Procedure (SOP) development and maintenance

Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.

IAT Level I (e.g., CompTIA A+, Network+)

All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearance based on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years.

Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration.

• Competitive salary and opportunities for additional compensation.
• Greater Self-Determination
• Medical / Dental / Vision Health Benefits.
• Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings.
• Vacation.
• Health savings account.
• Stipend for residing in a HUBZone location.
• Relocation or small signing bonus, and earned a performance bonus.

Entry level

Full-time

Information Technology

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