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Technical Support Specialist at Client Solution Architects
Location: Norfolk, VA |
Salary: $70,000.00 - $75,000.00 |
Job Type: Full-time
Client Solution Architects (CSA) has delivered integrated technology and operational support services for nearly 50 years to the defense and federal sector, advancing federal missions through experienced teams, innovative tools, and proven processes.
Responsibilities- Apply computer networking concepts, protocols, and security methodologies; monitor system performance and availability.
- Manage network access, identity, and access management, including public key infrastructure (PKI).
- Utilize remote access technologies and system administration concepts; employ common network tools (e.g., ping, trace route, nslookup).
- Diagnose electronic device functionality for computers, network components, and peripherals.
- Execute operating system command line commands (e.g., ipconfig, netstat).
- Understand and apply cloud computing service and deployment models (SaaS, IaaS, PaaS).
- Implement network protocols (TCP/IP, DHCP, DNS).
- Apply cybersecurity principles, identify threats and vulnerabilities, and adhere to national and international cybersecurity laws.
- Enforce organizational IT user security policies, including account management and access control.
- Maintain data security standards (PII, PCI, PHI) and handle information classification, compromise procedures, and incident management.
- Conduct risk management processes and incident data analysis, identifying trends.
- Deliver best practices for incident data analysis, service desk operations, customer service, and communication.
- Develop and deliver technical training and maintain incident tracking and solution database.
- Utilize trouble ticketing systems for incident, problem, and event documentation.
- Develop and maintain standard operating procedures (SOPs).
- Active Secret Clearance.
- Minimum 2 years of related experience in industry, federal, or DoD IT/help desk support.
- IAT II Certification.
Entry level
Employment TypeFull-time
Job FunctionInformation Technology
IndustriesIT Services and IT Consulting
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