Opportunity
Join CACI as the prime contractor on a growing program supporting NAVSEA 03D3 Digital Program Office as a Help Desk Support Specialist supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission‑critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide.
Key Responsibilities- Serve as the initial point of contact for troubleshooting hardware and software problems
- Respond to end‑user phone, email, or chat requests for technical support
- Resolve basic computer, application, system, device, access, or performance issues
- Utilize product information and solution databases to research and troubleshoot problems
- Advise users on methods to resolve and avoid future issues
- Document incidents using help desk systems and tools
- Escalate problems to appropriate levels or teams
- Support software/hardware installations and upgrades
- Set up user profiles and reset passwords
- Fulfill service level standards for response time and quality
- Maintain accurate documentation of all support activities
- Support both legacy and modern applications
- High School Diploma
- Up to 2 years of technical support experience
- Strong customer service skills
- Basic understanding of computer systems and applications
- Good communication abilities
- Problem‑solving skills
- Experience with DoD/Navy systems
- Technical certifications (CompTIA A+, HDI)
- Knowledge of help desk tools and procedures
- Experience with ticket management systems
- Understanding of IT security practices
- Knowledge of Windows operating systems
- Basic networking knowledge
- Help Desk Specialist I – High School diploma and 2+ years of technical support experience
- Help Desk Specialist II – High School diploma and 3+ years of technical support experience
This position offers an opportunity to provide critical technical support to Navy maintenance operations. The ideal candidate will combine technical aptitude with strong customer service skills and attention to detail.
Success in this role requires:
- Strong customer service orientation
- Good technical troubleshooting skills
- Clear communication abilities
- Problem‑solving capabilities
- Attention to detail
- Team collaboration skills
Note:
Position supports NMMES software suite which includes both legacy software applications and current web application technologies running on multiple operating systems.
- Customer service excellence
- Technical support skills
- Documentation accuracy
- Problem resolution abilities
- Team collaboration
- Learning aptitude
- Provide excellent customer service
- Solve technical problems
- Document support activities
- Follow established procedures
- Learn new technologies
- Work effectively in teams
- Maintain professional demeanor
- Must be able to obtain and maintain required security clearances
- Must be willing to work assigned shifts
- Must maintain customer service focus
- Must follow security procedures
- Must demonstrate patience and professionalism
- Hardware support
- Software support
- User access management
- Basic troubleshooting
- Password resets
- Application support
- Documentation
- Technical skill development
- Customer service experience
- Security awareness building
- Process knowledge
- Certification support
- Path to advanced support roles
Note:
This is a Non‑Exempt position subject to overtime pay requirements and aligned with Service Contract Act (SCA) wage determinations.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can ExpectA culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust. CACI values the unique contributions that every employee brings…
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