Technical Support IV

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Job Title: Technical Support IV

Company: Trimitron Corporation

Location: On-site in Norfolk, VA

Position Type: Full-Time Equivalent (FTE)

Trimitron Corp is seeking a highly experienced Technical Support IV professional to provide advanced technical support, troubleshooting, and systems expertise in support of the Naval Information Warfare Center (NIWC) Pacific’s Positioning, Navigation, and Timing (PNT) Division. This senior‑level role is responsible for resolving the most complex technical issues, supporting mission‑critical PNT systems, and leading technical support personnel to ensure seamless operations across NIWC Pacific’s PNT environment.

The Technical Support IV serves as a senior technical authority, providing expert guidance, mentoring junior staff, and ensuring that all support activities align with Navy, NIWC, and DoD standards.

• Provide expert‑level technical support via email, phone, remote access tools, and other communication channels.
• Address and resolve complex customer inquiries related to installation, configuration, operational functions, troubleshooting, and maintenance of systems and software.
• Support PNT‑related hardware, software, and network environments, ensuring high availability, reliability, and mission readiness.
• Diagnose and resolve escalated issues involving system performance, connectivity, security, and application functionality.
• Utilize remote desktop applications, ticketing systems, and help desk software to manage and track support requests.
• Document troubleshooting steps, resolutions, and system updates in accordance with organizational and DoD requirements.
• Provide senior‑level technical support for PNT systems, mission applications, and operational tools used by NIWC Pacific personnel.
• Collaborate with PNT engineers, analysts, and program managers to support system configuration, updates, testing, and operational troubleshooting.
• Support PNT program reviews, technical discussions, and system maintenance activities by providing expert technical insights.
• Ensure all technical support activities comply with Navy, NIWC, and DoD cybersecurity, configuration management, and operational policies.
• Maintain awareness of PNT mission priorities to ensure technical support aligns with operational and programmatic needs.

• Ten (10) or more years of directly applicable technical support experience.
• Bachelor’s degree in Computer Science, Information Technology, or Management Information Technology.
• An advanced degree may substitute for two years of experience.
• Certification in Microsoft, Linux, or Cisco (required).
• Proficiency with Windows, Linux, and Mac OS operating systems.
• Experience using remote desktop tools, ticketing systems, and help desk software.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent written and verbal communication abilities.
• Strong interpersonal skills and the ability to support users with varying levels of technical expertise.
• Demonstrated experience leading or supervising technical support teams.

• Experience supporting DoD, Navy, or NIWC programs, especially in mission‑critical or engineering environments.
• Familiarity with PNT systems, Navy IT environments, or secure network operations.
• Experience supporting classified or high‑sensitivity technical environments.

We offer competitive pay and generous benefits including a comprehensive medical insurance package, 401k with company match, employee assistance program, and company‑paid benefits.

Mid‑Senior level

Full‑time

Information Technology