Overview
SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is an ISO certified international Information Technology consulting and Engineering Services company focused on supporting public and private sector customers as they tackle their most daunting Information Technology and business challenges.
They are seeking a Senior Technician (ICT Systems Operations, Administration and Maintenance) to support an upcoming NATO ACT program in Norfolk, VA. This is a great opportunity to be part of an international company specializing in the provision of services in the area of information systems and technologies, outsourcing solutions, and application development services to government and non-government organizations.
Working
Location:
Norfolk, VA, USA
Employment Type: 1099, B2B
Compensation: $45 USD/hour
Language: High proficiency level in English language
Security Clearance: NATO Secret
Responsibilities- Delivers first call resolution in accordance with Standard Operating Procedures (SOP).
- Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs.
- Escalates incidents to Level 2 support as necessary.
- Installs and maintains CIS assets for CSU Norfolk and supported customers.
- Installs and maintains Software on LAN workstations.
- Records all actions pertaining to CIS support in the approved ticket management system.
- Adheres to Technical Assistance Center SOP.
- Provides status updates for assigned requests via the approved ticket management system.
- Follows-up with users on completed requests prior to closing associated tickets.
- Contributes to accountability of CIS assets.
- Escalates User Complaint Management and Problem Management to TAC Cell Head.
- Executes pro-activeness for all requests assigned to User Support Section.
- Adheres to work schedule, providing support by engaging directly with the customer.
- Must be able to engage professionally in a multi-National environment working with VIPs.
- Installation, operation and maintenance of computer systems on local area networks (LAN).
- System administration and maintenance of computers running Microsoft Windows 10.
- Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers).
- Service Desk management, including incident and problem processing, change request processing, availability management and user interaction.
- Coordination of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress.
- A+ Fundamentals (Hardware / Software).
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