RFQ C004595 - CIS Technician; Operations & Exercises

Norfolk, United States | Posted on 01/23/2026

McBride, based in McLean, VA, USA, and with offices in Brussels and Bucharest (McBride International), is a Prime Contractor on the NCIA A&AS Framework. We are a management and IT consulting firm with significant professional services experience that includes IT transformation, project management, digital transformation, strategic planning, business process improvement, change management, human capital management, systems engineering, and operations. Due to our excellent relationship with NATO and the first-class, security cleared candidates that we source and supply from all 32 NATO nations, we are extremely privileged to ask you to review this role to assess your suitability of skills.

You will be working as a contractor for our client – NATO Communications & Information Agency (NCIA) NATO Communications & Information Agency (NCIA) NCIA was established on 1 July 2012 from a merger of several NATO entities. It has a 65-year legacy of supporting NATO operations, missions, and exercises and is on the front lines against cyber threats, protecting NATO's networks 24/7.

NCIA provides expertise and services that are critical to NATO's ability to fulfill its core tasks of consultation, collective defence, and crisis management.

• Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises;
• Assists in planning support of local exercise requirements;
• Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents;
• Assist in site surveys and collecting lessons identified; and
• Assist logisticians by receiving and storing CIS equipment and controlling access to it.

• Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences;
• Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support; and
• Assist in maintaining overview of ad-hoc event support activity and effort throughout the year.

• Minimum 3 years' experience working in an ICT CIS environment;
• Minimum 3 years' experience supporting IT users, desktop hardware and software;
• Minimum 3 years' experience working in an IT administration role;
• Minimum 3 years' experience supporting NATO exercises as IT staff;
• Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment;
• Background and experience in NATO static and deployable CIS equipment and networks;
• Working knowledge of policy, procedures, and organization of NATO CIS;
• Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management);
• Working knowledge of ITSM ticketing tools (BMC Remedy);
• Working knowledge of Active Directory;
• Working knowledge of SharePoint would be advantageous; and
• Working knowledge of current operating systems and office automation software.