APM Engineer

Role description

APM Engineer

Associate I - Production Support

The APM Engineer provides hands-on operational support across Dev/QA/Prod environments for databases, reporting, ETL, schedulers, and monitoring platforms.

• Execute manual deployments to QA & PROD; run command-line deploys; perform post-deployment validations.
• Patch servers across Dev/QA/Prod; handle emergency changes following ERM and change control.
• Manage Cyber Ark password changes, unlock/update credentials, and maintain secure access.
• Perform Kill SPID actions for REQ/INC; support flex clones & maintenance jobs.
• SQL Server & Oracle
• Operations: credential updates, performance monitoring, and incident remediation.
• SSRS:
  Deploy RDL files; manage folders, data sources, subscriptions; assign permissions; retire templates.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

• Experience:
  
  1-3+ years in production support / environment operations across Dev/QA/Prod.
• Technical
  
  Skills:
• Databases:
  Microsoft SQL Server (queries, SPIDs, performance tuning), Oracle basics.
• Reporting: SSRS (RDL deployments, subscriptions, permissions).
• ETL: SSIS and Informatica (connections, XML imports, folder management).
• Monitoring Tools:
  Datadog (monitors, dashboards, YAML configs), Precise (agents, health checks).
• Schedulers: TIDAL job scheduling and variable updates.
• Access Management:
  Cyber Ark, CTU workflows.
• Service Management:
  Service Now (incident/request handling).
• OS Agents:
  Windows & Linux/Unix agent installation and troubleshooting.
• Scripting:
  Power Shell, Bash; working knowledge of YAML/XML.
• Process Knowledge:
  Change management, ERM compliance, off-hours deployment handling.
• Operational Model:
  Ability to work in a 24/7 support construct with on-call rotation.

Preferred Skills

• Performance tuning for SQL/ETL/reporting workloads.
• Experience reducing noise via trend analysis.
• Familiarity with healthcare claims ecosystem and GBD operational processes.
• Exposure to Atlas/GBD monitoring patterns and runbook-driven remediation.

Soft Skills

• Strong analytical and troubleshooting skills.
• Clear written/verbal communication; ability to collaborate with app teams, DBAs, vendors.
• Process-driven mindset with attention to detail.
• Ownership and accountability for incident resolution and continuous improvement.

Role

Location:

Remote

Compensation Range: $48,000-$72,000

Benefits information:
See below for details (as applicable per location).

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:
Through business, we will better the lives of those less fortunate than ourselves.

Integrity:
We honor our commitments and act with responsibility in all our relationships.

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.