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Job Description & How to Apply Below
Required Security Clearance:
NATO SECRET
SpecificWorking Conditions:
- Office environment.
- Some lifting of equipment (up to 25lbs).
- Physical work (desk installations) might be required.
- Delivers first call resolution in accordance with Standard Operating Procedures (SOP).
- Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs.
- alls and maintains CIS assets for CSU Norfolk and supported customers.
- Installs and maintains Software on LAN workstations.
- Records all actions pertaining to CIS support in the approved ticket management system.
- Adheres to Technical Assistance Center SOP.
- Provides status updates for assigned requests via the approved ticket management system.
- Follows-up with users on completed requests prior to closing associated tickets.
- Contributes to accountability of CIS assets.
- Escalates User Complaint Management and Problem.
- Management to TAC Cell Head.
- Executes pro-activeness for all requests assigned to User Support Section.
- Adheres to work schedule, providing support by engaging directly with the customer.
- Must be able to engage professionally in a multi-national environment working with VIPs.
Experience:
- The candidate must have a currently active NATO SECRET security clearance.
- Installation, operation and maintenance of computer systems on local area networks (LAN).
- System administration and maintenance of computers running Microsoft Windows 10.
- Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers).
- Service Desk management, including incident and problem processing, change request processing availability management and user interaction.
- Coord of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress.
- A+ Fundamentals (Hardware / Software).
- Language requirements: A thorough knowledge of English, both written and spoken, is essential.
Position Requirements
10+ Years
work experience
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