Programmer/Analyst IV
Overview
The Department of Information Technology (IT) plays a vital role in advancing customer-centered innovation across the organization. It is structured into three specialized technical bureaus:
Business Enablement, Customer Success and Productivity, Technology Infrastructure and Cybersecurity. Collectively, staff members work together to provide essential services and technical support to all City staff and business functions. The City relies on IT to provide technology solutions that meet business function and organizational needs while balancing security and support requirements. IT sets the strategic direction for enterprise technology, identifying, recommending, implementing, and maintaining systems and tools that support the City’s operational and organizational goals.
With a team of 95 dedicated professionals, the department delivers essential services and technical support to all City staff and business functions. IT fosters a culture that values collaboration, respect, and inclusivity, ensuring a supportive environment for both staff and stakeholders.
We are seeking a technically excellent and customer-focused Programmer/Analyst IV (PA IV) for the Financials team in the Business Enablement bureau. Responsibilities require a broad knowledge in technical, analytical, and troubleshooting skills due to the complex technical environment of the supported departments and offices.
Department Hiring Salary Range: $67,155 - $77,228
Responsibilities- Determines client’s requirements by learning the client’s current processes, documenting the requirements, writing system and program specifications, and obtaining approvals.
- Provides client support for production problems, system enhancements, software upgrades and annual processes.
- Analyzes and resolves production problems by determining root cause and taking corrective action.
- Designs, develops, tests, and maintains applications, integrations and reports to meet the needs of clients as determined through verbal and written requirements and specifications.
- Ensures system integrity by monitoring servers, databases and system processes.
- Develops and executes SQL queries, updates and maintains MS SQL stored procedures, and scheduled tasks.
- Prepares detailed systems documentation for programs and procedures.
- Installs desktop software.
- Performs formal and informal staff training to enhance available technical in-house expertise.
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor’s degree or equivalent. Bachelor’s degree in Information Technology, Computer Science, Data Science or a related technical field, preferred. A minimum of five years of IT experience, three years' experience as a programmer analyst required.
Work Location: 800 E City Hall Ave, Norfolk, VA 23510
Work Hours: Monday – Friday 8:00AM-5:00PM, eligible for hybrid work schedule after probationary period.
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