C004627 Senior Technician; Digital Infrastructure; NS - THU

Duties and Role

• Accomplish system administrator duties for NU,  NS CIS systems in the CSU AOR;
• Accomplish server/client hardware and software troubleshooting actions;
• Maintain and update VMware Virtual Environment;
• Analyze and implement Microsoft Active Directory changes to meet user or operational requirements;
• Analyze and update Microsoft & Linux policies for system optimization and security;
• Implement and test new software versions and patches;
• Write Power Shell commands and scripts to automate system administration tasks;
• Provide assistance with fault resolution and document actions in accordance with Incident Management procedures;
• Develop and maintain Standard Operating Procedures for routine system administration duties;
• Maintain Physical Server Hardware in local Data Centre;
• Provide status updates for assigned requests using ITSM Service Desk Software;
• Follows-up with users on completed requests prior to closing;
• Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements;
• Can support physical task requirements with the ability to lift up to 25 lbs;
• Deputise for higher grade staff as required;
• Performs other duties as required.

• NATO Secret

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
• A minimum of 2 years' practical, hands-on experience supporting core enterprise computing services:

System Administration on a large computer network;

• Windows & Linux Operating Systems;
• Active Directory & Group Policy Management;
• Virtualization of servers and desktops;
• Storage Area Networks (SANs);
• Data Backup systems;
• Use of scripting to automate tasks;
• Large scale system management tools, such as MCM (Microsoft Configuration Manager);

• ITIL Problem Management.

• University Bachelors degree in a CIS related subject.
• Active certifications covering CIS related topics from recognized & accredited organizations.
• Practical experience in the area of cybersecurity.
• Comprehensive knowledge of the principles of computer and communications security, networking, and the vulnerabilities of modern operating systems and applications.
• ITIL certification and experience in applying ITIL Change Management and/or Service Asset and Configuration Management processes.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.