Senior Technician; Digital Infrastructure

Overview

Required Security Clearance: NATO SECRET

• Accomplish system administrator duties for NU,  NS CIS systems in the CSU AOR.
• Accomplish server/client hardware and software troubleshooting actions.
• Maintain and update VMware Virtual Environment.
• Analyze and implement Microsoft Active Directory changes to meet user or operational requirements.
• Analyze and update Microsoft & Linux policies for system optimization and security.
• Implement and test new software versions and patches.
• Write Power Shell commands and scripts to automate system administration tasks.
• Provide assistance with fault resolution and document actions in accordance with Incident Management procedures.
• Develop and maintain Standard Operating Procedures for routine system administration duties.
• Maintain Physical Server Hardware in local Data Centre.
• Provide status updates for assigned requests using ITSM Service Desk Software.
• Follows-up with users on completed requests prior to closing.
• Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements.
• Can support physical task requirements with the ability to lift up to 25 lbs.
• Deputize for higher grade staff as required.
• Performs other duties as required.

• NATO Secret security clearance.

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
• A minimum of 2 years' practical, hands-on experience supporting core enterprise computing services.

• Windows & Linux Operating Systems.
• Active Directory & Group Policy Management.
• Virtualization of servers and desktops.
• Storage Area Networks (SANs).
• Data Backup systems.
• Use of scripting to automate tasks.
• Large scale system management tools, such as MCM (Microsoft Configuration Manager).
• ITIL Problem Management.

• University Bachelor’s degree in a CIS related subject.
• Active certifications covering CIS related topics from recognized & accredited organizations.
• Practical experience in the area of cybersecurity.
• Comprehensive knowledge of the principles of computer and communications security, networking, and the vulnerabilities of modern operating systems and applications.
• ITIL certification and experience in applying ITIL Change Management and/or Service Asset and Configuration Management processes.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.