Senior Technician (Technical Coordination) SME
Location:
Norfolk, VA, USA
Security Clearance: NATO Secret
Language:
High proficiency level in English language
Important Information:
This opportunity is open only to individuals who currently hold an active NATO Secret security clearance, or a national Secret clearance and are eligible to obtain a NATO Secret clearance (NATO read-in). Engagement will be under a 1099 / Business-to-Business (B2B) contractual arrangement — not a W-2 employment position.
As this is a B2B / 1099 engagement, benefits such as health insurance, paid time off, and retirement plans are not provided. Contractors are responsible for managing their own taxes, insurance, and other business obligations in accordance with federal and state requirements.
Interested candidates should apply directly through our official company website at to ensure their application is properly received and routed for review.
A senior IT service operations professional supporting technical coordination functions in a NATO environment. The ideal candidate has experience implementing and maintaining ICT end systems within a large organization, can configure hardware and software, and can operate independently while applying service management practices across incident, problem, availability, and knowledge management.
Preferred Background: IT service operations / technical coordination technicians with experience supporting ICT end systems and ITSM processes in enterprise environments.
Primary Duties and Responsibilities:
- Specialist advice
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations
- Actively maintains knowledge in one or more identifiable specialisms
- Recognises and identifies the boundaries of their own specialist knowledge
- Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs
- Knowledge management
- Maintains knowledge management systems and content to meet business needs
- Supports others to enable them to complete knowledge management activities and form knowledge management habits
- Supports changes to work practices to support capture and use of knowledge
- Reports on the progress of knowledge management activities
- Configures and develops knowledge management systems and standards
- Availability management
- Analyses service and component availability, reliability, maintainability and serviceability
- Contributes to the availability management process and its operation
- Performs defined availability management tasks
- Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels
- Implements arrangements for disaster recovery and documents recovery procedures
- Conducts testing of recovery procedures
- Incident management
- Provides first line investigation and gathers information to enable incident resolution and allocate incidents
- Advises relevant persons of actions taken
- Problem management
- Investigates problems in systems, processes and services
- Assists with the implementation of agreed remedies and preventative measures
- Customer service support
- Responds to common requests for service by providing information to enable fulfilment
- Promply allocates unresolved calls as appropriate
- Maintains records, informs users about the process and advises relevant persons of actions taken
Required Experience and
Education:
Essential Qualifications/
Experience:
- Higher vocational training in a relevant discipline with 1 year postrelated experience. Or a secondary educational qualification with 3 years post-related experience
- 1+ year of practical experience in supporting the implementation and maintenance of ICT end systems within a large organization
- Experience configuring hardware and software
- An understanding of ICT systems and the ability to work Independently
Desirable Qualifications/
Experience:
- Higher vocational training in a relevant discipline with 2 years postrelated experience. Or a secondary educational qualification with 4 years post-related experience
- 2+ years practical experience of implementation and maintenance of ICT end systems within a…
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