CIS Technician

Required Security Clearance: NATO SECRET

• Possible travel to other locations as required by NATO Exercises under the Geographic Area of Responsibility.

• Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises.
• Assists in planning support of local exercise requirements.
• Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents.
• Assist in site surveys and collecting lessons identified.
• Assist logisticians by receiving and storing CIS equipment and controlling access to it.

• Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences.
• Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support.
• Assist in maintaining overview of ad-hoc event support activity and effort throughout the year.

• The candidate must have a currently active NATO SECRET security clearance.
• Minimum 3 years' experience working in an ICT CIS environment.
• Minimum 3 years' experience supporting IT users, desktop hardware and software.
• Minimum 3 years' experience working in an IT administration role.
• Minimum 3 years' experience supporting NATO exercises as IT staff.
• Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment.
• Background and experience in NATO static and deployable CIS equipment and networks.
• Working knowledge of policy, procedures, and organization of NATO CIS.
• Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management).
• Working knowledge of ITSM ticketing tools (BMC Remedy).
• Working knowledge of Active Directory.
• Working knowledge of SharePoint would be advantageous.
• Working knowledge of current operating systems and office automation software.