Job Description & How to Apply Below
Job Description:
Responsibilities The Configuration Specialist is responsible for configuring, maintaining, and supporting software applications to meet customer and business requirements. This role works closely with software developers, product managers, QA, and implementation teams to ensure systems are accurately configured, versioned, and deployed according to documented standards and client needs.
The Configuration Specialist is detail-oriented, technically proficient, and comfortable working in a fast-paced software development environment with multiple releases and custom configurations. This position may require support during product releases or deployments.
* Fully remote role
Most Important Work Tasks Configuration & System Management
• Configure software applications, modules, and system settings based on requirements and specifications.
• Maintain configuration baselines across development, testing, and production environments.
• Ensure configuration changes are accurate, documented, and appropriately approved.
Release & Version Control
• Support software releases through configuration management and deployment activities.
• Maintain version control, configuration records, and release documentation.
• Collaborate with development and QA teams to ensure consistency across builds.
Documentation & Standards
• Create and maintain configuration documentation, runbooks, and standard operating procedures.
• Ensure configuration practices align with internal standards, security requirements, and best practices.
Cross-Functional Collaboration
• Work closely with Software Engineers, QA, Dev Ops, Product, and Customer Support teams.
• Assist implementation or customer-facing teams with configuration-related questions or troubleshooting.
Troubleshooting & Support
• Analyze and resolve configuration-related issues in development, test, or production environments.
• Assist with root cause analysis and corrective actions for configuration errors.
Process Improvement
• Identify opportunities to improve configuration processes, automation, and tools.
• Support continuous improvement efforts related to deployment and configuration management.
SaaS Environment
• Configure SaaS applications across development, staging, and production environments.
• Manage feature flags, environment variables, and tenant-specific settings.
• Support CI/CD pipelines and automated deployments.
• Coordinate configuration changes with Product, Engineering, QA, and Dev Ops.
• Troubleshoot configuration-related incidents and production issues.
• Maintain configuration documentation and change logs.
Embedded Software Environment
• Manage configuration files, build parameters, and firmware versions.
• Maintain configuration matrices across hardware models and releases.
• Support embedded build and release processes.
• Coordinate configuration changes with Hardware, Firmware, and QA teams.
• Ensure traceability of configuration changes for testing and audits.
• Document configuration standards and revision histories.
Experience Competencies
• Detail-oriented and process-driven.
• Strong organizational skills.
• Analytical and problem-solving mindset.
• Ability to work independently and collaboratively.
• Clear written and verbal communication.
Required Qualifications
• 2+ years of experience in a configuration, systems, or software support role.
• Experience working in a software development or SaaS environment.
• Familiarity with version control systems, such as Git, and release processes.
• Strong attention to detail and ability to manage multiple configurations simultaneously.
• Experience with embedded or real-time software environments.
• Familiarity with build systems, firmware versioning, and release control.
•…
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