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Epic Certified Analyst -Reporting Team Epic Patient/MyChart
Job Description & How to Apply Below
Description
Position Overview
The Epic MyChart IT Specialty Analyst supports the design, build, testing, deployment, maintenance, and optimization of patient-facing digital workflows. The role translates clinical and operational needs into reliable Epic configuration and works across MyChart, access, ambulatory, revenue cycle, security, integration, and digital teams to improve the patient experience while maintaining platform stability.
Preferred Experience
MyChart activation, account recovery, authentication, MFA, proxy access, Hello World, Hello Patient, Epic Video Client and mobile workflows.
Online, open, direct, ticketed, and conversational scheduling;
Fast Pass or wait-list workflows; appointment notifications.
eCheck-In, questionnaires, test results, patient messaging, bedside messaging, video visits, and patient communications.
Hands-on experience with Epic Care Companion, Welcome, MyChart Bedside, Campaigns, and Community Connect.
Epic release upgrades, regression testing, change control, production validation, incident and problem management.
Patient-facing AI or virtual assistants, chatbot integrations, live-agent handoff, and message routing or categorization.
Healthcare experience involving HIPAA, patient privacy, consumer access, ambulatory workflows, or revenue-cycle touchpoints.
Additional Epic certifications in Ambulatory, Prelude, or Cadence are a plus.
Skills Ambulatory, Prelude, Cadence, Epic, Epic certified, Build Top Skills Details Ambulatory,Prelude,Cadence,Epic,Epic certified,Build Additional
Skills & Qualifications Core Responsibilities
Configure, build, test, deploy, and optimize Epic MyChart and related patient engagement capabilities.
Assess current and future-state workflows; document requirements, decisions, test plans, build specifications, and support procedures.
Analyze Epic upgrades, release notes, patches, and new functionality; coordinate testing and implementation with application and operational partners.
Investigate and resolve escalated incidents, defects, access issues, integration failures, and recurring problems; participate in the teams on-call rotation.
Partner with Cadence, Prelude, Ambulatory, Resolute, security, interface, mobile, web, clinical, and operational teams where workflows cross applications.
Lead smaller enhancements or components of larger initiatives and communicate scope, dependencies, risks, decisions, and status clearly.
Protect patient privacy and apply approved security, change-management, testing, and production-support practices.
Required Qualifications
Hands-on Epic MyChart build, configuration, testing, upgrade, and production-support experience.
Current Epic certification or demonstrated certification history in MyChart or a closely related Epic patient engagement application. Candidate must be eligible to maintain required credentials.
Three or more years of relevant experience with a degree, or five or more years of relevant experience without a degree.
At least one year of experience and certification in the supported IT specialty or application area.
Ability to translate clinical and business workflows into technical requirements and reliable application design.
Experience diagnosing complex issues, managing changes, documenting solutions, and collaborating across technical and operational teams.
Strong written and verbal communication, prioritization, independent judgment, and stakeholder management.
Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Norfolk, VA.Pay and Benefits The pay range for this position is $65.00 - $75.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time…
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