Manager, Research Computing Services

Department: Information Technology

Classification: Info Technology Spec 3

Job Category:Classified Staff

Job Type:Full-Time

Work Schedule:Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type:On Site Required

Sponsorship Eligibility:Not eligible for visa sponsorship

Pay Band:06

Salary:Salary commensurate with education and experience

Criminal Background Check:Yes

About the Department:

Enterprise Infrastructure Operations (EIO) is responsible for the deployment, operation, and maintenance of George Mason University’s network, compute, storage, and cloud infrastructure. This includes all inside and outside cable plant, hosting facilities, electronics, and services that support digital communication, data processing, and information storage for university enterprise, academic, and research applications.

About the Position:

The Manager, Research Computing Services manages the Research Computing Services team. Research Computing Services is responsible for solution engineering, deployment, maintenance, and operations of the university’s research computing and related infrastructure. This position is responsible for the overall effectiveness of the Research Computing Services team: managing their focus, promoting their development, and ensuring their responsiveness and relevance in an ever-changing technology environment.

Responsibilities:

Research Computing Services Team Leadership:

• Provide leadership and direction to the Research Computing Services team, including work planning, prioritization, staff scheduling, performance management, coaching, and professional development;
• Establish team objectives and align resources to support the computing, storage, visualization, and cloud service needs of the university's research community;
• Foster a collaborative and service-oriented culture that promotes technical excellence, innovation, accountability, and continuous improvement;
• Monitor team workload and operational effectiveness to ensure timely delivery of services and support; and
• Conduct performance evaluations, identify professional development opportunities, and mentor staff to enhance technical capabilities and service delivery.

Research Infrastructure, Architecture, Operations, and Service Delivery:

• Lead the design, deployment, operation, and continual improvement of research computing infrastructure and associated services;
• Oversee the lifecycle management of high-performance computing (HPC) resources, research storage platforms, GPU-enabled computing systems, visualization technologies, and Open Stack-based private cloud environments;
• Ensure research computing services are secure, reliable, scalable, and capable of supporting diverse computational and data-intensive research workloads;
• Coordinate maintenance activities, system upgrades, capacity planning efforts, and technology refresh initiatives; and
• Evaluate emerging technologies and industry best practices and recommend enhancements that improve researcher productivity, operational efficiency, and service sustainability.

Research Computing, Consulting, and Technical Leadership:

• Serve as the primary technical consultant and subject matter expert for research computing technologies and services;
• Collaborate with faculty, principal investigators, research centers, and other university stakeholders to understand research requirements and recommend appropriate computational solutions;
• Provide technical leadership in areas including Linux computing environments, high-performance storage systems, parallel computing, virtualization technologies, GPU computing, cloud computing, and research cyberinfrastructure;
• Assist researchers in evaluating technology options, estimating computing requirements, and developing solutions that support research…