Senior EPIC Optimization Specialist

City/State:
Virginia Beach, VA.

Work Shift:

First (Days). Overview:
Sentara health is looking for a Senior EPIC Scheduling Optimization Specialist to join our team!

• Design, build, maintain, and modify Epic scheduling templates, visit types, modifiers, and decision trees based on best practices and operational standards.
• Provide day‑to‑day support and troubleshooting for Epic scheduling configuration requests across ambulatory departments.
• Serve as a key liaison to service line and department leaders to address scheduling needs, align build strategies, and resolve configuration issues.
• Ensure timely and accurate fulfillment of template and decision tree requests while educating end users on usage and best practices.
• Partner with operations to evaluate and optimize template utilization, appointment lag, and access performance through data‑informed recommendations.
• Analyze provider and location‑specific scheduling data to identify variances, uncover root causes, and recommend corrective actions.
• Lead and manage scheduling‑related projects, including new provider onboarding (template design, decision tree alignment, automated workflows) and provider offboarding (template and system deactivation).
• Conduct one‑on‑one and group training sessions on template and decision tree maintenance; develop supporting documentation such as tip sheets and quick reference guides.
• Collaborate with Information Services (IS) and Epic technical teams to test and implement system enhancements and configuration changes.
• Leverage Epic reporting tools, Power BI, Excel, and Tableau to produce actionable insights and monitor outcomes of scheduling optimization efforts.
• Collaborates with ASD onboarding to ensure consistent application of Sentara’s scheduling standards and operational checklists.
• Champion continuous improvement efforts to enhance scheduling build quality, standardization, and request turnaround times.

• BLD – Bachelor's Level Degree required
• Certification/Licensure:
  Epic Cadence Certification (must be obtained within 1 year of hire)

• Proven experience with Epic scheduling build and configuration, including templates, visit types, modifiers, and decision trees.
• Strong understanding of ambulatory operations and scheduling best practices.
• Ability to provide day‑to‑day support and troubleshooting for Epic scheduling requests.
• Demonstrated ability to collaborate with clinical and operational leaders to align scheduling strategies and resolve issues.
• Skilled in analyzing scheduling data to identify trends, variances, and areas for improvement.
• Experience conducting training sessions and developing user documentation (e.g., tip sheets, guides).
• Proficient in Microsoft Excel and Epic reporting tools.
• Ability to lead projects such as new provider onboarding and offboarding (including workflow automation and system configuration).

• Experience working with Power BI and Tableau to generate insights and measure scheduling outcomes.
• Familiarity with Sentara’s operational checklists and standards or similar healthcare system standards.
• Experience collaborating with Information Services (IS) and Epic teams for testing and implementing system enhancements.
• Background in supporting continuous improvement initiatives, especially related to standardization and turnaround time optimization.
• Exposure to provider‑specific scheduling analytics and appointment lag assessments.

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403…