Operations Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Operations Analyst

Location:

Norfolk, VA.High Level Project Overview:

• Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

Top

Required Skills:

• Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels.
• Ability to work under pressure and make well thought out decisions.
• Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans.
• Strong Customer service skills with prior experience in a long-term hands‑on operations analyst role supporting internal and external clients.
• Prior dispatch skills (911 operations centers, utilities operations centers, etc.).

Soft Skill Requirements:

• Strong communication skills both verbal and written.
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi‑disciplinary teams.

Education:

• Minimum High School Diploma/GED.

Preferred Years of

Experience:

• Nice to have hands on dispatch/operations center experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.