Senior Customs Brokerage Coordinator

Alba is the Customs and Logistics Authority. The success we bring to our customers means we’re looking for talented individuals to join our team. If your primary focus is on customer success, and you have experience in the customs brokerage, trade compliance, or logistics field, we want to speak with you. Review our currently available positions below to see if we have a role for you.

Don’t see anything just yet? Contact us and tell us a little about yourself.

Let’s see what might be in our plan…

“I love that no two days are the same. Every day is a different puzzle to solve, and I get to work alongside incredibly talented people with decades of experience.”
Matthew Micali

Key Account Manager “One of the things that has kept me engaged throughout my career at Alba is the dynamic nature of the business. The relationships I’ve built and the opportunity to contribute to our customers’ success have been especially meaningful.”
Lori Rosario VP of Business Development

Position: Senior Customs Brokerage Coordinator Location: Norfolk, VA Job :207 # of Openings:2

Senior Customs Brokerage Coordinator

Location: Norfolk, VA In Office Presence: Hybrid

Join us as a Senior Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.

Our values guide our decision-making and shape a culture of accountability, growth, and customer‑centricity:

• Innovation:
  We encourage creative problem‑solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.

• Collaboration:
  
  Collaboration is at the heart of our success. Team members work cross‑functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.

• Integrity:
  We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high‑quality customer experience for our clients.

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and personnel to establish service criteria and meet customer requirements. Seeking an entry writer(s) to help us out with the following duties:

• Process Customs brokerage for air and ocean shipments, including data entry and preparation of import‑related documentation for submission to U.S. Customs and PGAs.

• Classify goods using the Harmonized Tariff Schedule (HTS) across a broad range of commodities.

• Follow up on Customs matters, resolve issues, and maintain accurate documentation and records in systems like Cargowise.

• Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance.

• Prepare and manage billing packages for customers.

• Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams.

• Provide timely responses to customer and inter‑company inquiries, resolving problems efficiently.

• Save and organize electronic records of all documentation in systems such as Cargowise.

• Collaborate with management and internal personnel to meet customer requirements and maintain high service standards.

• High school diploma or equivalent required; an associate degree or higher is preferred.

• Minimum…