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Customer Service Representative - Portsmouth LaundryPortsmouth Laundry Full Time 2 Attachments
4 days ago Requisition
Salary: $43,638.40 Annually
Customer Service Representative
- Portsmouth Laundry - Enjoy a rewarding and challenging position with a nonprofit organization that has been helping educate, train, and provide employment opportunities for individuals with disabilities since 1955. We are currently seeking applicants for a full-time Customer Service Representative who will be responsible for the prompt, efficient, and safe delivery and pickup of laundry, which includes loading and unloading the truck and counting and weighing goods during delivery and pickup.
Performs minor maintenance and safety checks of the truck.
Requirement: Applicants must possess a valid REAL - compliant driver's license or identification card, or be able to obtain one before employment, as it is required for access to secure military installations.
ESSENTIAL DUTIES/RESPONSIBILITIES:
The following duties and responsibilities represent the essential functions of this job that an individual must be able to perform with or without a reasonable accommodation:
- Provides quality goods and service to customers and continually works to improve service to customers
- Ensures the delivery and pickup of laundry occurs at the scheduled times
- Completes accurate counts and weights at delivery and pickup locations
- Ensures all finished goods are packaged properly as per customer specification
- Generates load tickets and/or other necessary paperwork for deliveries and pickups
- Maintains a safe and clean work environment and vehicle, and accurately completes required vehicle logs
- Complies with all safety procedures and requirements and attends training sessions accordingly
- Other duties as assigned
- Travel to/from laundry facilities and service locations
Note: Duties and responsibilities are not all-inclusive and may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where applicable.
QUALIFICATIONS, EDUCATION, &
EXPERIENCE:
The following qualifications represent the training, education, certifications, licenses, and/or work experience required to perform the essential duties and responsibilities successfully:
- Experience driving a medium-size truck, with the ability to operate a standard transmission
- Acceptable driving record, criminal background check, and pre-employment drug screening required
- Knowledge of safe and efficient operation of commercial motor vehicles (26ft box truck)
- Able to complete delivery and pickup assignments in a timely and accurate manner
- Capable of basic arithmetic, which includes addition, subtraction, multiplication, and division
- Effective verbal and written communication skills and excellent customer service standards and practices with the ability to establish and maintain effective working relationships and exercise good judgment
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Physical demands:
Performing the duties of this job requires near visual acuity, the ability to hear, understand, and distinguish speech and/or other sounds, and gross manipulation. Additionally, the employee:
- Must be free of tuberculosis in a communicable form
- Must be able to lift 50 pounds, with occasional lifting up to 70 pounds
- Must be able to move and direct pallet jack/carts with material weighing up to 900 pounds, which requires a full range of motion including, but not limited to, bending, crouching, stooping, pushing, pulling, or reaching at/below shoulder level and overhead
- Must pass and…
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