Chief Operating Officer; COO

Location: Tapping House, Wheatfields, Hillington, Norfolk, PE31 6BH
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Hours of work: 37.5 hours per week
Annual Leave: 25 days increasing to 27 after 5 years’ service and 29 after 9 years’ service + 8 days in lieu of public holidays (FTE)

Closing Date: Friday 30th January 2026

Recruitment queries: rec

At Tapping House, we are dedicated to delivering exceptional palliative and end-of-life care. Our aim is to provide compassionate, personalised support to patients and their families, while fostering innovation, sustainability, and excellence across all aspects of our organisation.

We are now seeking a dynamic Chief Operating Officer (COO) to join our senior leadership team and help shape the future of our hospice.

The Role

As COO, you will work closely with the CEO and Board to provide strategic leadership and confident fiscal management of our resources. You’ll oversee Finance, Estates & Facilities, People & Culture (including Volunteer Services), and IT, ensuring operational excellence across the organisation.

This is a pivotal role where you’ll:

• Drive efficiency and innovation in operational delivery
• Lead fiscal management and oversee budgets and accounts
• Champion recruitment, retention, and staff development
• Strengthen partnerships with local hospices and external stakeholders
• Ensure robust digital systems, health & safety, and estate management
• Lead our environmental sustainability strategy towards net zero

You’ll be a visible, inspiring leader who empowers teams, promotes collaboration, and ensures our values are embedded in everything we do.

About You

We’re looking for a credible, compassionate leader with:

• Proven experience in senior operational leadership within a large charity, public body, or company
• Strong strategic and fiscal management skills
• Expertise across estates, IT, HR, governance, and health & safety
• A track record of developing teams and driving organisational excellence
• Emotional intelligence, authenticity, and a commitment to our vision and values

Professional qualifications in management, accountancy, HR, or health & safety are desirable, alongside evidence of continuing professional development.

What We Offer

• A leadership role with real impact in a respected hospice
• The opportunity to shape strategy and drive innovation
• Competitive salary and benefits package
• Commitment to professional growth and development

Apply Now

If you are a strategic leader with passion, vision, and the drive to make a difference, we’d love to hear from you.