The Branch Manager represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.
The Branch Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation .
Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
Handle or assist in the resolution of customer service issues
Ensure a high level of customer service is maintained at or above the area goals
Coach all staff and empower staff to engage in problem resolution and customer relations
Be active in attending/hosting outside sales meetings or events to promote the company and branch location
Continue to increase the market penetration of the branch and increase revenue
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
Actively participate in the training, coaching, and mentoring of all Branch staff
Complete performance reviews with all Branch staff discuss strengths and development opportunities
Hold weekly staff meetings to keep employees motivated and informed of business operations
Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
Maintain an environment of positive employee relations
Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
Must have a valid driver's license and a clean motor vehicle record.
Educational Background:- High School Diploma or general equivalency diploma required.
- Associates Degree preferred.
Experience:
- Previous management experience in a fast-paced environment
- Experience in car rental, hospitality, or tourism a plus
- Result orientation with demonstrated history of success
- Demonstrated ability to direct and motivate teams
- Proficiency in Technology
- Financial and business acumen
- Customer service resolution practices
- Excellent communication techniques
- Coaching ability
- Labor & Employment laws
- Operations Management
- Project Management
- Analysis and report modeling understanding
- Highly organized.
- Ability to interface with multi-faceted, cross-functional teams
- Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
- Strong Time Management skills
- Customer service aptitude - Ability to address and resolve customer service issues
- Flexible and able to adapt to changes
- Excellent oral and written communication skills
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