District Supervisor, Eastern W2286

Title: District Supervisor, Eastern Virginia District Office W2286

State Role

Title:

Prog Admin Specialist II

Hiring Range: $67,275 - $77,625, commensurate with experience

Pay Band: 5

Agency: Department of Social Services

Location: DCSE EASTERN VIRGINIA

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: Agency Employee Only - A

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement.

Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of $598 million per year reach families across the Commonwealth.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching
- Employee Benefits.

About the Position:
The District Supervisor serves as a Team Leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive. The District Supervisor draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children.

Establishes and maintains procedures and practices that deliver assigned child support functions—Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. Promotes enhancement of team member contributions in terms of efficiency, effectiveness and impact. Actively contributes to enhancement planning efforts for the team, district and regional levels. The District Supervisor will also provide direct support to the Division of Child Support Enforcement.

• Working knowledge of supervisory principles and techniques to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance.
• Ability to interpret and apply regulations, laws, policies and procedures related to the child support enforcement program.
• Demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance; skilled in conflict resolution and the ability to work with a diverse audience.
• Demonstrated ability to manage multiple priorities; ability to communicate effectively both orally and in writing; skilled in the use of personal computers, spreadsheets, word processing and automated information systems.
• Demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries.
• Researching and resolving customer issues in a timely and appropriate manner.
• Maximizing team performance through training and technical guidance.
• Ability to observe and handle confidential information appropriately, ensuring compliance with organizational policies, legal requirements, and ethical standards.

• Work experience in supervision.
• Work experience in a child support program in Virginia or another state.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the…