Account Manager

Sway Creative Labs is seeking a dynamic, detail-oriented Account Manager who excels in a fast-paced creative environment and takes ownership of client success. This position is perfect for someone with proven agency experience who enjoys strategic thinking and thrives as the central hub connecting client vision with exceptional creative output.

You’ll become part of a dedicated team committed to delivering outstanding work through innovative thinking and precise execution, overseeing comprehensive campaigns across broadcast, digital, and print from initial concept to final delivery.

• Take full ownership of client accounts spanning broadcast, digital, and print initiatives, embracing new challenges with enthusiasm and adaptability
• Oversee diverse project portfolios from simple microsite developments and ongoing retainer work to complex integrated campaigns with media support
• Manage comprehensive production workflows including video shoots, web development projects, print production, and media coordination
• Function as the central point of contact connecting clients, external vendors, and internal creative teams

• Maintain exceptional client service as the knowledgeable, professional primary connection between clients and our creative team
• Facilitate strategic account meetings with internal staff, clients, and vendor partners while proactively identifying upcoming needs and project requirements
• Cultivate long‑term client partnerships that transcend individual campaign boundaries

• Provide strategic counsel and innovative solutions for client objectives while partnering with our creative and technical specialists
• Establish comprehensive project parameters, timeline frameworks, and budget structures derived from creative strategies and client requirements
• Oversee detailed project timelines ensuring adequate milestone planning with appropriate review periods and revision cycles
• Monitor ongoing project development through systematic check‑ins, implementing course corrections as needed

• Share expertise and insights to enhance agency-wide processes through strategic discussions with leadership
• Demonstrate agility and continuous learning when encountering unfamiliar challenges while maintaining complete project oversight
• Oversee account finances with accuracy, maintaining precise alignment between projected and actual project costs

• 3‑5 years of proven success in agency account management or client‑focused production environments
• Demonstrated competency in at least two key areas: digital marketing, print production, and broadcast media
• Strong grasp of complete campaign life cycles across diverse media platforms
• Track record managing complex, multi‑disciplinary campaigns with cross‑departmental coordination
• Direct experience developing project documentation, budget planning, and detailed timeline creation
• Solid understanding of creative and technical processes for digital and traditional media applications

• Strategic Client Advocacy:
  Instinctively develop solutions that advance client interests before seeking guidance
• Creative
  
  Collaboration:
  
  Recognize exceptional creative work and understand how to facilitate its development
• Influence Without Authority:
  Coordinate teams and manage resources through persuasion and expertise
• Operational Enhancement:
  Spot workflow inefficiencies and actively propose systematic improvements
• Client Partnership:
  View client relationships as long‑term investments requiring personal commitment and accountability

• Hands‑on experience with pre‑production planning and on‑location shoot management
• Background managing broadcast production timelines and external vendor relationships
• Knowledge of media planning principles and campaign performance optimization
• Previous account experience with travel/tourism, entertainment, or consumer packaged goods clients

By your first anniversary, clients will specifically ask for your involvement in their most critical initiatives. Creative…