As a front‑of‑house supervisor at Ffolkes, you are the face of the action. You will lead and support the team to welcome guests, take orders, serve food and drinks, and keep the buzz alive from start to finish. You bring the energy, charm, and get‑it‑done attitude that makes a great pub experience feel effortless.
Your responsibilities will include:- Giving every guest a warm, confident Ffolkes welcome
- Taking orders, running food and drinks with pace and accuracy
- Keeping your section tidy, stocked and ready for anything
- Using our systems to make the service smooth and seamless
- Being part of a team that works hard and has a laugh doing it
- Confident, friendly people who know how to connect with guests
- Comfortable in a lively setting with a fast service pace
- Pays attention to detail, keeps things running smoothly and is confident taking the lead when needed
- Happy to be on your feet all day and shift through the gears when needed
- Happy to handle curveballs with a sense of humour
- Experience in hospitality is a bonus but your attitude matters most
You’ll be part of a close‑knit crew on a thumbs‑up mission, creating feel‑good experiences, inspiring each other, and delivering standout service with personality and pride. Expect to be part of a fast‑moving, idea‑sharing, good‑times team. The goal? Be missed when you’re not on shift.
We’re proud of our space. It’s bold, fun, and a little unexpected, and we want people who treat it like their own. Know your products, back your teammates, and speak up when something’s not quite right. No two days are the same, and that’s exactly how we like it.
About UsFfolkes is part of a bigger family of brands that span hospitality, online ventures, and property development, all driven by a common purpose: to earn trust from everyone we connect with. That includes our team, guests, suppliers, and community. Our hospitality brands are powered by the Norfolk Passport, a loyalty club for locals that gives cardholders 10% off everything we do and gives us the honest feedback we actually want.
Good or bad, we’re here to keep improving and raising the bar.
We’re here for the long haul, and we’re building something special. We want every team member to understand why we do what we do and believe in the journey. If you’re full of ideas, great energy, and a positive approach to life - you’ll fit right in.
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