Assistant Manager

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P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

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• Assists in developing, inspiring, and retaining top talent
• Maintains a positive work environment that encourages an exceptionally high level of store morale, focusing on teamwork and a "one team" mentality
• Coaches, teaches and trains Sales Associates for effective job performance
• Partners with the Store Manager to identify high performing Sales Associates and assist in their growth
• May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager
• Supports the Store Manager's analysis of the business and helps execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities
• Assists in overseeing all aspects of daily store operations
• Executes action plans to optimize results
• Ensures sales floor coverage in order to meet customer expectations
• Oversees merchandise flow, such as shipment, replenishment, and omnichannel operations throughout the store
• Maintains adherence to Company Policies and ensures the safety of associates and customers
• Manages the execution of the store strategy to achieve performance goals
• Optimizes sales/operations opportunity by leading associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives
• Supports a store environment focused on consistently delivering a great in-store experience
• Leads by example in creating a culture of proactive customer engagement to exceed our customers' expectations
• Greets and assists all customers in a friendly manner, sharing information on product, promotions, and loyalty programs
• Resolves any customer complaints, determines the source of issues, and takes initiative to identify and resolve them
• Acts as the customer experience leader, accountable for results of the customer experience and creates action plans to improve performance
• Creates a positive in-store experience through visual standards
• Other essential functions may occur as directed by the supervisor

• Education requires a High School diploma or equivalent
• 1 to 3 years of relevant experience
• Proficiency in using technology such as iPads and registers
• Demonstrates strong customer service skills
• Meets defined availability criteria, including nights, weekends, and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong communication skills
• Minimum of two years relevant experience
• Prior sales management experience

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

An equal opportunity employer, PHOENIX does not discriminate in recruiting or hiring on the basis of any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 or send an e‑mail to A and let us know the nature of your request and your contact information.