Account Manager

About Shepherd Electric Supply Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.

Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.

Why This Role Matters The Account Manager is how Shepherd grows — and how we keep what we have earned. Every relationship you build, every quote you follow through on, every job site problem you solve before the customer has to ask twice strengthens the trust that has kept contractors calling Shepherd for over 130 years.

This is not a transactional sales role. It is a relationship role backed by real product knowledge, real follow-through, and the kind of reliability that makes customers stop shopping around. When you own your accounts, you protect margin, generate referrals, and create the growth that funds everything else we do.

We are looking for someone who understands that in the electrical distribution industry, trust is the product — and you are the one who earns it.

How This Role Connects to Our Compass We Keep Our Promises:
You do what you say you will do — every quote, every follow-up, every delivery commitment. When a customer calls you with a problem, they hear back the same day. Your word is Shepherd's word in the field.

We Stay Hungry:
You are always looking for the next opportunity — new accounts to open, existing accounts to deepen, competitive situations to win. You bring energy to every customer interaction and never coast on a relationship just because it is comfortable.

We Grow Together:
Your success is not just measured in your own numbers. You pass along intelligence, flag opportunities for other branches, and support the team that fulfills what you sell. When operations, purchasing, and counter sales succeed, your customers succeed.

We Own It:
You own your accounts end to end — not just the close. When a shipment is wrong, a quote is late, or a customer is frustrated, you do not point to another department. You stay in it until it is resolved. That is what keeps customers loyal.

We Go Above & Beyond:
You anticipate before the ask. You know which customers are about to bid a big project, which ones are at risk of going to a competitor, and which ones just need someone to show up. You find out before they tell you — and you act on it.

Key Outcomes Organized by what matters, not just what you do.

Account Growth & Revenue Performance Grow revenue within an existing portfolio of electrical contractor and facility manager accounts

Identify and open new accounts through targeted prospecting, referrals, and job site presence

Set and track account-level targets aligned with branch and company growth goals

Protect margin by positioning Shepherd's value — service, reliability, and expertise — not just price

Follow up on every quote with urgency — no dropped handoffs, no assumed wins Customer Relationships & Retention Build deep, trusted relationships with decision-makers at every account — the contractor, the project manager, and the person placing daily orders

Maintain consistent, proactive contact so customers hear from you before they have a problem

Resolve conflicts and service failures quickly and with ownership — never leave a customer to figure it out themselves

Represent Shepherd professionally at every customer touchpoint — in person, on the phone, and in writing

Product Knowledge & Problem Solving Develop and…