Transit Security Officer

This position is under the direct supervision of the Transit Security Officer Supervisor. Employees in this position are responsible for the protection of life, safety and property of the agents, assets, and patrons of Hampton Roads Transit, as well as for the operational continuity of the transit agency. Employees in this position must exercise discretion and experience to address security incidents in the transit environment and enforce or act upon established policies or other requirements.

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Duties include:

The prevention of crimes and security incidents at HRT facilities, properties or aboard transit vehicles and vessels. The protection of HRT assets or personnel as well as patrons in the transit environment. Close coordination with local law enforcement and emergency services in response to security or safety incidents. Responding to and remediating active security incidents or other emergencies and ensuring continuity of transit operations.

Performing other duties as assigned by the Security Manager.

Other Duties May Include:

• Assure that all security issues are properly documented in daily log or other report.
• Assist in any security related issues as identified or directed.
• Enforce HRT policies and procedures for personnel in the transit environment.
• Perform proactive patrols of facilities or other HRT assets on foot or from a vehicle.
• Monitor video surveillance systems and card access control systems.
• Use telecommunications tools to communicate with HRT personnel or emergency services.
• Conduct investigations or other special assignments to address security concerns.
• Carry a weapon for de-escalation and defensive purposes.
• Prevent unauthorized access to HRT sites or services.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
• Responsible for maintaining a general awareness of HRT’s EMS.
• Responsible for handling all related job responsibilities in accordance to HRT’s Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan.

• Knowledge of security operations, safety practices in a business environment and enforcement procedures.
• Ability to communicate effectively both orally and in writing with staff and the public, to understand and follow standard operating procedures, to perform duties in a professional manner and appearance, to write and investigate required reports; to make independent and good judgment decisions within proper policy and procedures.
• Knowledge and understanding of state, local and federal criminal statutes affecting security work of Hampton Roads Transit.
• Understanding of alarm, access control and surveillance systems in HRT facilities.
• Skilled and certified in the use of a firearm and other defensive weapons as applicable.
• Ability to work under pressure and otherwise stressful situations.
• Skilled in the use of miscellaneous computer applications (e. g., word processing, excel).
• Skilled in de-escalation techniques and incident management.

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Microsoft Office (Outlook, Excel, PowerPoint), computerized spreadsheets and databases, report preparation and presentations, correspondence, internet research

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Current certification as an Armed Security Officer…