Field Service Manager

Ready to take ownership of service operations, guide field teams, and improve route performance across the Norfolk, VA market?

Our client, a leader in the elevator industry, is seeking a Field Service Manager/Superintendent to oversee day‑to‑day service operations across the local territory. In this role, you’ll work closely with field mechanics, customers, sales partners, and branch leadership to help drive safety, quality, customer satisfaction, route performance, and profitability.

Elevator industry experience is not required. Relevant field leadership experience may come from elevator service, construction, HVAC, mechanical contracting, building systems, industrial service, or other technical field‑service environments.

This is an opportunity to make a direct impact on service performance, customer satisfaction, and day‑to‑day operations across an established territory. You'll work alongside an experienced team of mechanics, helping remove obstacles, improve efficiency, and support continued success. With a strong customer base already, our client offers a stable foundation and the opportunity to make a meaningful difference. The position also includes a competitive compensation package with performance incentives, vehicle allowance, gas card, health benefits, retirement, and parental leave.

• Oversee daily service operations across assigned routes, ensuring field teams have the support and resources needed to keep things running smoothly.
• Lead, coach, and support experienced field mechanics through jobsite visits, troubleshooting, and ongoing development.
• Monitor service performance, callbacks, labor utilization, and financial results to identify opportunities to improve efficiency and profitability.
• Build strong customer relationships by addressing service concerns, resolving challenges, and ensuring commitments are met.
• Collaborate with sales, operations, and technical teams to identify repair opportunities, coordinate materials, and develop solutions for customers.
• Promote a strong culture of safety and quality, ensuring work meets company expectations and industry standards.

• At least 1 years of supervisory or management experience in elevator service, field service, construction, or a similar technical environment, or an equivalent combination of education and hands‑on leadership experience.
• Experience overseeing field teams, managing daily priorities, and ensuring work is completed safely, efficiently, and to customer expectations.
• Strong technical aptitude with the ability to understand equipment, troubleshoot challenges, and interpret blueprints, diagrams, or technical documentation.
• A proactive, solutions‑oriented approach with the ability to make decisions, balance competing priorities, and keep operations moving.
• Strong communication and leadership skills, with the ability to coach employees, build customer relationships, and collaborate across teams.
• Elevator industry experience is a plus, particularly knowledge of service operations and industry codes.

Norfolk, VA – Local travel required to customer sites and field locations throughout the Norfolk area.

Relevant experience may include elevator service, field service management, HVAC, mechanical contracting, building systems, industrial service, commercial construction, facilities operations, technician supervision, and technical service leadership.