Crisis Services Specialist; overnight shift

Description About YWCA South Hampton Roads

YWCA is the oldest and largest multicultural women’s organization in the world. YWCA South Hampton Roads (YWCA SHR) is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

Under general supervision of the Crisis Services Manager provides crisis intervention counseling, support services and advocacy to YWCA SHR clients.

The essential functions include, but are not limited to the following:

• Respond to crisis accompaniment requests and provide appropriate services based on the SART model protocol.
• Respond to referrals from the Virginia Sexual and Domestic Violence Action Alliance statewide hotline.
• Provide in-person and telephone crisis intervention counseling and advocacy services, including safety planning and suicidal assessments to clients.
• Respond to crisis situations involving program participants.
• Maintain client case records within electronic case management, scheduling software, and any data/grant management software as required by the agency and in accordance with ethical guidelines, policy, and procedures.
• Collect statistical data and other information needed for grant reporting.
• Maintain client confidentiality as outlined in the YWCA SHR policy and procedures.
• Adhere to the YWCA SHR’s Mandated Reporter Policy in collaboration with law enforcement, forensic and medical personnel, and other allied professionals.
• Prepare and deliver in-service programs and training for agency volunteers, new staff, and community partners on topics related to the mission of the YWCA.
• Pursue on-going training and education regarding interpersonal violence; trauma-informed counseling techniques, community resources, and other related topics.
• Attend staff meetings and client case reviews and scheduled in-service training as assigned.
• Performs other duties as assigned.

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

• 60 hours of higher education in human services field required, Bachelor’s degree in social work, criminal justice or related human services field preferred.
• Direct service experience working with clients affected by trauma, sexual violence and domestic violence is preferred.

• Must be 18 years of age
• Must complete the training programs of YWCA SHR
• Must complete a successful background check

• Demonstrate knowledge of interpersonal violence and a strong commitment to ending violence against women, men, and children.
• Demonstrate the ability to work well with people of various ethnic, racial and socioeconomic backgrounds.
• The ability to work independently and manage multiple priorities and respond to participants in a professional and reassuring manner.
• Demonstrate the ability to act as an advocate on behalf of clients with a working knowledge of legal, medical and social service systems.
• Demonstrate the ability to function as a part of a team with co-workers.
• Demonstrate the ability to communicate clearly and effectively both verbally and in writing.
• Demonstrate the ability to maintain a calm and supportive demeanor at…