Resident Services Assistant; morning shift

About YWCA South Hampton Roads

YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women’s organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations‑partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

Under general supervision of the Shelter Manager, assist in the facilitation of basic need services for victims of violence at the YWCA SHR Emergency Shelter.

The essential functions include, but are not limited to the following:

• Provide trauma‑informed crisis intervention, information and referrals to shelter clients as requested.
• Conduct shelter orientations as needed during Resident Services Assistant II staffing shortages.
• Stock shelter supplies, clean living spaces, prepare food as needed, and distribute basic hygiene items.
• Provide client transportation as needed.
• Deliver food and basic hygiene items to emergency shelter hotel guests.
• Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking.
• Maintain client confidentiality in accordance with the YWCA SHR’s Confidentiality policy.
• Maintain client case records in accordance with the policy and procedures.
• Adhere to the YWCA SHR’s Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel.
• Participate in ongoing training and education regarding interpersonal violence, community resources, and medical personnel.
• Attend in‑service training and staff meetings as scheduled throughout the year.
• Follow the organization’s protocol in maintaining records of ongoing shelter client contact and calls through written case notes and the VADATA, and ECM systems.
• Provide lethality assessments to shelter clients. Provide comprehensive safety planning services to clients based on assessment results. Coordinate services and referrals based on lethality assessment results.
• Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety.
• Perform other duties as assigned.

Supervision: This position has no supervisory responsibilities.

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Education and Experience

• Minimum high school diploma required. Shelter experience and/or human services experience is preferred.

• Must be 18 years of age.
• Must complete the YWCA SHR training programs.
• Must complete a successful background check.

• Knowledge of the dynamics of sexual assault and domestic violence.
• Proficiency with Microsoft Office applications, including spreadsheets.
• Self‑starter with the ability to work independently and as part of a team.
• Effectively manage multiple priorities.
• Excellent organizational and interpersonal skills.
• Demonstrate the ability to maintain a calm and supportive demeanor at all times.
• Non‑judgmental attitude, sensitive to confidential information.
• A professional and caring attitude, reflecting the philosophy of the YWCA SHR.
• Must be able to operate company van during daytime and nighttime hours.
• Must have an excellent driving record and a valid driver’s license;…