Community Coach - Plus

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Part Time Manual Labor Norfolk, VA, US

Salary Range: $21.39 To $30.28 Hourly

* Residency in Oakleaf Forest is required for this position*

We Are Norfolk Redevelopment and Housing Authority

NRHA’s Vision and Mission

We are proud to be the largest housing and redevelopment authority in Virginia and a leader in real estate development and property management across the country. Since 1940, we’ve been working to revitalize and improve neighborhoods in Norfolk.

As an award-winning public housing authority designated by the Department of Housing and Urban Development (HUD), the NRHA VISION is to provide quality housing choices in neighborhoods where people want to live. Our MISSION is to provide quality housing opportunities that create sustainable, mixed-income communities.

Today, our dedicated team continues focusing on our vision and mission by providing exceptional service to residents, vendors, development partners, and community stakeholders through programs that support the development and sustainability of affordable housing and offering programs that support the goal of self-sufficiency for all residents of Norfolk, Virginia.

Position Summary

Serves as a resident peer outreach worker and liaison between Oakleaf Forest residents and NRHA’s Jobs Plus Program. Builds trusted relationships with neighbors, recruits residents to participate, and encourages continued engagement in employment, education, training, and financial empowerment services. Supports the community support for work component of Jobs Plus through resident communication, peer encouragement, and community activities. Explains approved program information, connects residents with Employment Specialists and other program staff, gathers resident feedback, and documents outreach.

Works under the general supervision of the Jobs Plus Program Manager.

Essential Functions

Recruit Oakleaf Forest residents through door-to-door outreach, one-on-one conversations, resident meetings, telephone calls, and approved digital communications. Use approved flyers and materials to explain available Jobs Plus services.

Build relationships with residents who are seeking work, already employed, or interested in education and career advancement. Listen to their interests and concerns and connect them with the appropriate staff member.

Explain enrollment steps and the program’s employment services, applicable financial incentive, and community support for work using approved information. Refer individual eligibility, rent, benefits, and financial questions to designated staff.

Help interested residents connect with the Administrative Assistant or Employment Specialists to schedule intake appointments, orientations, workshops, and follow-up visits. Provide appointment reminders and encourage attendance.

Offer peer encouragement to support residents’ goals, celebrate progress, and help residents reconnect with services after missed appointments or interruptions. Refer employment planning and case management needs to Employment Specialists.

Identify barriers residents report, such as transportation, childcare, technology access, or scheduling needs, and communicate them to program staff for assessment and referral.

Help create a community environment that supports work by sharing approved information about job opportunities, training, workshops, and resident accomplishments. Obtain required consent before sharing personal stories or photographs.

Assist with planning and conducting orientations, job fairs, employer visits, resident meetings, workshops, and community events. Help…