Bus Transportation Supervisor

.Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.  .
** Hiring Salary: $70,000**** $5,000 Service Bonus
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* Essential Job Functions:

**(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
* Maintains good public relations.
* Enforces HRT rules, policies and procedures to ensure safety and quality of service.
* Participates in staff meetings and attends other meetings, training sessions and seminars as required.
* Answers inquiries about transportation services, routes, schedules, stop locations.
* Investigates and follows up on complaints.
* Investigates and responds to Accidents and Incidents.
* Meets with City and public officials to develop plans and schedules for street closures, detours and new developments as assigned.
* Works on departmental and interdepartmental projects, committee work and communicates with management teams regarding all-important issues involving transit service.
* Evaluates schedules and recommends service modifications. Manages schedule for operator deployment to minimize unscheduled overtime.
* Assures adherence to HRT and applicable governmental laws and regulations.
* Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
* Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, etc.
* Performs other duties as required.
** When assigned to the Radio Communications Center (RCC**):
* Monitors and controls all phases of bus fleet and non – revenue vehicles once they have departed the facility.
* Monitors the radio system and maintains constant radio contact with transit vehicle operators and other units in TDCHR to monitor and control on-street service and to respond to emergencies and special needs; relays information and instructions between operators and supervisors regarding operational hazards, schedule changes, etc.; contacts Police Department as required; contacts Maintenance in case of road failures.
* Responds to and resolves all radio calls regarding transit security incidents, accidents, and medical emergencies.  Resolves all transit service disruptions, ensures all scheduled service is provided by authorizing bus operator overtime, instructing bus operators and mechanics, and monitoring vehicle locations within the service area.
* Monitors and maintains the on-time service performance of the fleet using the CAD/AVL technology.  Ensures documentation and service resolution for operators running outside the current operating standards, this includes in service vehicles as well as pull-in and pull-out vehicles.
* Provides direct supervision and discipline to Bus Operators using 800MHz radio, telephone and computerized text messaging for work directives or as requested by management.
* Maintains logs, reports, and records pertaining to status of the system.
* Enters data obtained from daily reports into computer; prepares and generates daily and special reports as required; including but not limited to road calls, farebox and wheelchair passengers.
** When assigned to Field Supervision:
*** Monitors and maintains the on-time service performance of the fleet using the CAD/AVL technology.  Ensures documentation and service resolution for operators running outside the current operating standards, this includes in service vehicles as well as pull-in and pull-out vehicles.
* Responds to emergencies on buses; responds to calls concerning trouble on in-service buses to include mechanical trouble; makes mechanical decisions on information received from a bus operator over a radio system and telephone, deciphering the difference between a minor mechanical call to a severe mechanical call and decides whether a vehicle can safely continue operating the scheduled service or be halted due to…