Customer Service Representative

Job no: 521093
Work type: On Campus
Location: Normal, Illinois

Title: Customer Service Representative
Division Name: University Advancement
Department: Alumni Engagement

This position serves as the primary point of contact for the Alumni Engagement office, answering and directing phone calls and welcoming alumni and visitors. The role also functions as the event registrar, assisting alumni, donors, and friends of the University with event inquiries, registrations, and database management. The position works closely with professional staff throughout the event and program planning process, including marketing, guest list management, participant communication, and pre‑event coordination.

The staff member is expected to work independently, applying general office knowledge in word processing, database use, and support of alumni events.

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday /administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: (Use the "Apply for this Job" box below)./

$19.45 - $21.59 per hour

• High school diploma or equivalent.
• Any one or combination totaling three (3) years (36 months) from the following categories:
  • College coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
  • Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.

• Outstanding interpersonal skills, enjoys interacting with alumni and University constituents whether in person or on the phone as this is the first point of contact for customers.
• Capability to effectively prioritize and complete work projects with little direction and frequent interruptions.
• Experience in database management, including maintaining data integrity and generating reports.
• Excellent organizational abilities, keen attention to detail, and high level of accuracy. Excel and Microsoft Word is required.
• Candidate must be a self-starter, with strong working habits and ability to meet deadlines consistently.

8am to 4:30pm, Monday through Friday. Occasional evening and weekend hours during peak times.

• Effectively communicate on a daily basis.
• Remain at a workstation for extended periods.
• Move about in various locations across campus as needed to complete day‑to‑day work.

January 2026

• Resume
• Cover Letter

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply".

• Transcripts - See Special Instructions to Applicants for additional options
• Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply".

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part‑time you must list the number of work hours) and duties for all positions held. Applicable part‑time work experience will be considered toward qualifying for this position; however, it will be…