Student Accounts Assistant
Listed on 2025-12-31
-
Administrative/Clerical
Office Administrator/ Coordinator
Job no: 521108
Work type: On Campus
Location: Normal, Illinois
Student Accounts Assistant
Division NameFinance and Planning
DepartmentStudent Accounts
Job SummaryThe primary purpose of this position is to provide excellent customer service and financial literacy education to our students and parents, as well as to direct them to appropriate departments as needed. This experienced customer‑focused role involves working with students and families, answering questions and troubleshooting situations, and assisting in day‑to‑day operations of a multi‑functional office.
Additional Information- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff and eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time
Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: (Use the "Apply for this Job" box below)./
Salary Rate / Pay Rate$19.00 - $21.00 per hour
Required Qualifications- A. College coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table: 10030 semester hours equals one (1) year (12 months); 60 semester hours equals eighteen months; 90 semester hours equals two (2) years (24 months); 120 semester hours equals three (3) years (36 months).
- B. Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.
- Experience dealing with customers.
- Ability to prioritize and manage work.
- Judgement decision‑making skills.
- Working knowledge of Excel and Word.
- Ability to communicate effectively with people, verbally and through correspondence.
- Ability to handle difficult or delicate situations.
- Ability to learn quickly, including industry or department‑specific software.
Monday - Friday; 8:00 a.m.
- 4:30 p.m.
February 2026
Required Applicant Documents- Resume
- Cover Letter
- Reference List
- Transcripts – See Special Instructions to Applicants for additional options.
- Certification of Retirement Annuity
Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.
Applicants must fully complete the entire application, including the education and work history portions. Be specific on your work history, including employment dates (if part‑time you must list the number of work hours) and duties for all positions held. Applicable part‑time work experience will be considered toward qualifying for this position; however, it will be converted to a full‑time equivalency to determine combined length of experience.
Please do not put “see resume” in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
If you are using college or university coursework to qualify for this position, transcripts (may be unofficial) must be submitted prior to the Final date to receive applications to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.
To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD‑214 must be submitted prior to the Final date to receive applications.
Fax: , Attn Colette Homan
Address:
Illinois State University Human Resources Campus Box 1300 Normal,…
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