Office Coordinator

• Greet all clients with high energy, a smile, and excitement to aid in the leasing process.
• Lead clients to desired properties based off availability.
• Answer all phone calls that come through the leasing office.
• Answer questions or direct clients to the appropriate agent/manager for their concerns.
• Book appointments for both on and off-campus locations via phone calls or email.
• Assist all team members as needed.
• Prepare mass emails and texts when directed.
• Send texts to current residents when agents are going to show their apartment.
• Manage all leasing agents' schedules.
• Coordinate follow-ups with potential clients via our website or secondary websites.
• Research construction projects coming to the Bloomington-Normal area and contact to establish business relationships.

Move In:

• Schedule orientations and track spreadsheet.
• Prepare orientation folders for all residents moving in.

Leasing:

• Answer and direct phone calls to agents or management.
• Use availability sheet to answer additional questions.
• Help with marketing, memos, and letters.

Answering phone calls and directing them to the appropriate person:

• Accounting
• Resident account issues
• Financial Aid information
• Account charges (maintenance, utilities & common charges)
• Property/Leasing Manager
• Residential account issues
• Security deposit returns/disputes
• Complaints
• Security issues

Closing procedures

• Close the office daily and follow list of nightly duties.
• Ensure phones are shut off and doors locked.

Job Type:Full-time

Pay:$20.00 - $23.00 per hour

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Commute:

• Normal, IL 61761 (Preferred)

Ability to Relocate:

• Normal, IL 61761:
  
  Relocate before starting work (Preferred)

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