Office Supervisor

Southshore is an ISO 9001:2015 certified third-party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, and Iowa. We are looking for a reliable and hard working candidate to join our office team in Normal, IL.

The Office Supervisor leads a team of customer service representatives (CSRs). The Office Supervisor plays a critical role in ensuring the safe, efficient, and effective functioning of the regional distribution center (RDC) clerical office, meeting customer requirements, and maintaining a high standard of operational excellence.

• Execute the daily office plan in accordance with the site leadership team’s guidance and direction.
• Manage the inbound and outbound shipments and receipt of all products, materials, and supplies. This includes, but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data, and updating and maintaining databases.
• Lead, motivate, and coach the CSRs to deliver best-in-class customer service and ensure the company’s culture, values, and processes are upheld.
• Foster a team environment that motivates, inspires, educates, and empowers our team members to reach their full potential.
• Effectively leading through clear, direct, and respectful communication.
• Ensure all reports and logs are filled out timely and correctly. Key point of contact for all customers entering the RDC.
• Interface and communicate with customers, employees, and leadership team within Southshore Companies.
• Drive continuous improvement though lean thinking and a 5S mentality.
• Assist site leadership team to train CSRs to perform his/her assigned work to the highest standards of excellence.
• Drive a culture centered around safety as a number one priority by ensuring a clean and organized working environment.
• Performs all duties in accordance with Southshore Companies safety manual.
• Regular (punctual and dependable) attendance is an essential function of this job.
• Other duties as assigned.

• Bachelor’s degree preferred, or an equivalent combination of education and experience. High School Diploma or GED required.
• 3 plus years of clerical office supervision experience required; additional education may be substituted for years of work experience.
• Prior SAP experience is a plus.
• Inventory control experience preferred

• Leadership & management skills: ability to lead, assign work, and motivate CSRs to deliver exceptional performance.
• Ability to read, write, count, and perform basic math skills of addition, subtraction, multiplication, and division.
• Requires initiative and ability to work independently and in a team setting.
• Ability to talk, listen, understand, and follow directions.
• Good written and verbal communication skills.
• Bilingual is a highly preferred skill for this position.
• Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.
• Computer skills are preferred including use of email and internet.
• Data entry skills are required.
• Ability to set priorities and flexibly to reset priorities in a changing environment.
• Ability to work in a fast-paced environment and meet productivity targets.
• Ability to pay attention to details and accuracy in inventory control.
• Good organizational skills.
• Ability to meet deadlines.
• Strong sense of time management.
• Strong customer service skills.
• Ability to work Monday – Friday plus overtime including some Saturdays as needed by the business (especially during peak season – January through April)

• Occasionally required to lift and/or move up to 10 pounds.
• Regularly required to talk and/or hear to…