Comfort Suites Bloomington - Front Desk Agent
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, English Customer Service
Comfort Suites Bloomington - Front Desk Agent
Address 310 Greenbriar Drive, Normal, IL, 61761
Compensation $15.00 - $16.00/hour
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
KEY SKILLS/RESPONSIBILITIES- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
- Financial
Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay
! Ask your Recruiter for more details. - Medical, Dental, and Vision Coverage
- Short‑Term and Long‑Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401(k) Retirement Plan
Not far from the Central Illinois Regional Airport and Grossinger Motors Arena, the Comfort Suites® in Normal is a convenient and pet‑friendly option for parents and students visiting Illinois State University and Illinois Wesleyan University, as well as business and leisure travelers to the area.
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