Testing Facilitator

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We seek applicants for a full‑time Testing Facilitator to administer and provide test security for exams proctored in the College’s Testing Center, including placement, make‑up, and community proctoring. The position also involves administrative and data entry support and includes evening and weekend hours.

• Manage all aspects of the operation of the testing room in accordance with established procedures.
• Uphold established procedures to ensure exams are proctored according to required specifications.
• Review test scores and related outcomes with students.
• Assist with data entry and reporting as guided by the Associate Director.
• Maintain familiarity and compliance with testing vendors’ policies and procedures through ongoing training.
• Provide excellent customer service through daily interactions with students, faculty and staff, and community members.
• Maintain confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Enforce policies, complete incident reports for all policy violations, and regularly apprise the Associate Director.

• Associate degree or appropriate experience/education.
• Strong interpersonal, verbal, and written communication skills.
• Experience with Microsoft Office software, especially Word and Excel.
• Ability to learn and utilize various computer programs.
• Ability to effectively enforce established policies and procedures.
• Ability to use good judgment and effective problem‑solving skills.
• Ability to become a certified test administrator as needed.

• Work experience in a testing environment.
• Familiarity with the Family Educational Rights and Privacy Act (FERPA).
• Experience with data management.

Applications submitted by January 21, 2026 will receive priority consideration, with review of applications continuing as needed.

Current Heartland Community College students may not serve in this position due to testing security considerations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Heartland Community College is an equal opportunity institution.

HCC values equity, diversity and inclusion. We create a collegial and welcoming culture by taking collective responsibility in the creation, protection, and enhancement of an equitable, diverse, and inclusive campus community.

• Entry level

• Full‑time

• Human Resources

• Higher Education