Coordinator, Testing Center

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We seek a full‑time Coordinator to support the selection, development, and administration of placement assessments, course exams, and other testing services offered through the Testing Center. This position ensures the secure and professional administration of both individual and group exams, with a primary focus on proctoring and coordinating external examinations. The Coordinator serves as the main Pearson VUE contact, oversees all external testing operations, and acts as a liaison with Student Access and Accommodations Services.

• Serve as coordinator and head proctor for external course and placement exams.
• Serve as site manager and primary contact for Pearson VUE testing, including handling candidate inquiries and complaints, installing software updates, submitting cases, and processing invoices.
• Serve as the primary liaison between the Testing Center and Student Access and Accommodations Services to coordinate student accommodations.
• Coordinate with Adult Education to schedule GED testing and assess community GED testing needs.
• Correspond with faculty regarding verification of Electronic Request for Testing forms.
• Implement test software upgrades in coordination with IT staff.
• Coordinate the department’s use of the K2 workflow system, including electronic exam submission and archiving exams.
• Collect, maintain, and secure all data and records pertaining to services provided; generate reports to support planning and operational goals.
• Maintain confidentiality of students, faculty, and staff who take exams for new student placement, HCC courses, and external institutions in accordance with FERPA.
• Maintain all aspects of the operation of the Testing Rooms in accordance with established procedures.
• Serve as an evening and Saturday test administrator on a shared basis with other Testing Center staff.

• Associate degree or appropriate experience/education.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service skills and ability to interact effectively within a diverse campus community.
• Excellent organizational skills, attention to detail, and ability to function professionally under pressure.
• Familiarity with data management.
• Familiarity with Microsoft Office applications.

• Understanding of testing environment and experience with software such as ACCUPLACER, Pearson VUE, ALEKS, and ETS.
• Familiarity with student information software, especially People Soft.
• Experience working with students at the community college level.

Applications received by January 5, 2025 will receive priority consideration, with review of applications continuing as needed.

Current Heartland Community College students may not serve in this position due to testing security considerations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

THIS POSITION IS BASED IN CENTRAL ILLINOIS AND ABILITY TO BE PRESENT ON-CAMPUS/IN-PERSON IS REQUIRED.

Heartland Community College is an equal opportunity institution. HCC values equity, diversity and inclusion. We create a collegial and welcoming culture by taking collective responsibility in the creation, protection, and enhancement of an equitable, diverse, and inclusive campus community.