Personal Banker

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Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award‑winning culture doesn't come easy. After 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Hourly: $20.00 - $24.40 (Amount based on relevant experience, skills, and competencies.)

Our Personal Bankers are personable, goal‑oriented, and passionate for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. Commerce recognizes and rewards talent, skills, and contributions. We’re looking for a new Personal Banker at our Normal East location.

• Receive the tools, resources, and training you need to be successful; have opportunities to further your career with Commerce Bank.
• Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs.
• Actively listen to our customers to make appropriate recommendations matching their needs.
• Educate customers on a variety of retail products and digital solutions that improve their financial wellness.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
• Earn more than your base pay through our quarterly incentive program.

• Monday – Friday 8:15 AM – 5:15 PM
• Saturday 8:15 AM – 12:15 PM

• Interact with customers in person and over the phone to ensure their needs are met through needs‑based conversations and sales fulfillment.
• Actively listen, understand, and make recommendations of products and services based on customer needs to achieve individual and team goals.
• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to sales goals.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Identify complex financial needs and refer customers to bank specialists when appropriate.
• Perform other duties as assigned.

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in person and over the phone.
• Ability to meet personal and branch sales and customer services expectations.
• Motivated and organized self‑starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal and interpersonal communication skills.
• Ability to remain adaptable to a variety of situations with an optimistic outlook aligned with our culture and Core Values.
• Proficient with Microsoft Word, Excel and Outlook.

• High School diploma or equivalent combination of education and experience required.
• 1+ years sales or customer service experience required.
• Experience working in an environment with individual and team sales goals preferred.

Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for…