Courtyard Bloomington Normal - Front Desk Supervisor

Courtyard Bloomington Normal - Front Desk Supervisor

Join to apply for the Courtyard Bloomington Normal - Front Desk Supervisor role at Aimbridge Hospitality

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $17.00/hr

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

• Guest Interaction:
  Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight:
  Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities:
  Stay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership:
  Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving:
  Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards:
  Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical
  
  Skills:
  
  Enter, track, and report information in the brand systems.

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

The Courtyard Bloomington Normal hotel is located one block off of Veteran's Parkway in Normal, IL, just minutes from Illinois State University. Our central location places us near the headquarters of State Farm Insurance, Country Financial Insurance and Mitsubishi Motors Manufacturing of America, as well as near Illinois Wesleyan University. The Bloomington Normal area has plenty for guests to explore during their stay.

Visitors can catch a show at the Illinois Shakespeare Festival, visit the animals at Miller Park Zoo, explore the exhibits at the Children's Discovery Museum, or discover one of the other many things the area has to offer. Within a few miles of the hotel guests can enjoy fine dining, shopping at the Eastland Mall & the Shoppes at College Hills, as well as indoor and outdoor golf.

Our lobby features The Bistro, a restaurant serving various breakfast options and Starbucks drinks, as well as numerous dinner and drink options.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Hospitality