Front Desk Supervisor - Embassy Suites Savannah Historic

Job Number

Front Desk Supervisor - Embassy Suites Savannah Historic ()

Embassy Suites Savannah – 605 Oglethorpe Avenue, Savannah 31401

A Front Office Supervisor with Embassy Suites Hotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations, thereby delivering outstanding guest service and financial profitability.

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

We look for demonstration of Hilton’s core values:

• H Hospitality – Passion for delivering exceptional guest experiences.
• I Integrity – Doing the right thing, all the time.
• L Leadership – Leading in industry and community.
• T Teamwork – Collaborating with all team members.
• O Ownership – Taking responsibility for actions and decisions.
• N Now – Acting with urgency and discipline.

In addition, we value:

• Living the Values
• Quality
• Productivity
• Customer Focus
• Teamwork

Your benefits will include a competitive starting salary and, depending on eligibility, vacation or Paid Time Off (PTO). You will also gain immediate access to our unique benefits such as the Team Member and Family Travel Program, the Hilton Health & Welfare plans (after 90 days), a 401(k) Savings Plan, and Employee Assistance and Educational Assistance Programs. Detailed benefit information for this location will be provided to you during the hiring process.