Human Resources Generalist

Talent Acquisition Specialist @ Belcan | Talent Acquisition

Job Title: People Experience Guide

Location: Normal, IL

Duration: 6 months

Pay Rate: $27/hr

• Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk‑ups.
• Own end‑to‑end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.
• Use our tools confidently, working in case management and HR systems (e.g., Service Now, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.
• Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.
• Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.
• Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.
• Meet quality and timeliness standards (SLA, CSAT, first‑contact resolution) while maintaining confidentiality and compliance.
• Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.

• 2+ years in HR shared services, People Operations, or high‑volume employee/customer support.
• Systems fluency with HRIS and ticketing (Service Now, Workday, iCIMS or comparable tools).
• Clear, empathetic communication—you simplify complexity, document well, and tailor your message to the audience.
• Sound judgment and discretion with sensitive information; strong attention to detail and follow‑through.
• Bias for action in a fast‑moving, ambiguous environment; you prioritize, adapt, and finish strong.
• Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.

Seniority level: Entry level

Employment type: Contract

Job function: Human Resources