Desktop Support Technician

2 days ago Be among the first 25 applicants

Akkodis has a fantastic long-term contract opportunity!!

We are looking for a Desktop Support Technician

for the automotive industry in Normal, IL.

6+ Months contract

Normal, IL

Rate: $25 - $31/hour on W2 (The rate may vary based on experience, education, geographic location, and other factors.)

• Candidates must have Service Now Experience
• Must have experience with:
  Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Auto Pilot, Microsoft Intune, Jamf (Casper), and other system management tools

Overview

As a Desktop Support Specialist, you'll coordinate, diagnose, and troubleshoot requests for assistance at Rivian sites and remote users in the US and Canada. You will work onsite every day in the Guidepost walkup support area and the IT site support area. You will provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services.

Outstanding critical thinking skills required to navigate requests which may not be clear. Must possess excellent communication skills.

Responsibilities

• Use ITSM ticketing system (Service Now) to document all work performed

• Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)

• Experience with:
Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Auto Pilot, Microsoft Intune, Jamf (Casper), and other system management tools

• Hardware and software provisioning (check-in and check-out)

• Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service

• Communication - Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

• Occasional work to move/lift IT gear and move within the site

• Possibly assist with replacing monitors and other hardware

• Understand basic network troubleshooting of wifi and other connectivity issues

Qualifications

• 3+ years in a fast-paced Desktop Support role, where you handled changing priorities, escalations, and a high volume of tickets (50-75 per week)

• Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Config Mgr, Microsoft Intune, Jamf (Casper), and other system management tools,

• Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems

• Familiarity with the standard helpdesk ticketing tools (Service Now, Jira)

• Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs

• Tech Savvy - Ability and passion for learning new technology and tools

• Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can.

• Prioritization Skills - The ability to analyze support requests and prioritize them based on impact

• Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other forms of communication

• Ability to consistently set customer expectations and then meet or exceed those expectations.

• Strong documentation skills and the ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms

If you are interested in this Desktop Support Technician for Normal, IL then please click APPLY NOW. For other opportunities available at Akkodis go to  If you have questions about the position, please get in touch with Ashish Kumar at  or a

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of…