Claims Support Representative

Claims Support Representative – Entry Level

Company: Wilber Group

Location: Normal, IL – Full‑time, in‑office

Base Pay Range: $17.00/hr – $17.00/hr

We are looking for team players to join our operations team as a Claims Support Representative. In this role you will support our production team in reaching collection goals by investigating claim files and ensuring proper handling. The position is computer‑based with minimal phone requirement, and prior insurance knowledge is a plus but not required. You will work 8:00‑4:30 during the first 30 days of training;

after that, you can choose your own schedule.

Wilber Group is the leading insurance recovery law firm in the United States, partnering with some of the most recognized insurance providers nationwide. We value hard work, integrity, and put people before profit. We offer a generous benefits package with additional perks that support your life and well‑being.

To learn more about our culture, visit

• Review files from clients for appropriate handling.
• Provide general support for internal and external clients.
• Communicate challenges and praises to leadership and your team.
• Help improve our processes by sharing your ideas.
• Comfortable in a computer‑based work environment.
• Work individually or as part of a team to reach department goals.
• Maintain a positive attitude with a desire to learn.

• High School diploma or GED.
• Basic computer skills.

• Health, Dental, Vision after 30 days.
• 401(k) with company match.
• Success Share Bonus each month.
• Flexible schedule after 30 days.
• 25k Life insurance policy paid for by Wilber.
• PTO and paid holidays.
• Insurance education reimbursement.
• Wellness programs.
• Flexible spending accounts / Savings Clubs.
• Self‑progressive career paths.
• Community volunteer opportunities.
• Free breakfast 3 times a week.
• Opportunity to join committees that promote a fun work environment.
• Certified "Great Place to Work" (96% of employees say this is a great place to work).
• #40 in Fortune Best Workplaces in Financial Services & Insurance 2023.

Wilber Group is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Referrals increase your chances of interviewing at Wilber Group by 2x.

Apply BELOW