District Manager, Management

Pay Transprency - $75,000-$85,000 + Shop Performance Bonus

On
- Site/In Market Position

Leads and behaves according to Potbelly Values and upholds the Potbelly Way. The District Manager provides leadership, coaching, and direction to the shops through people development. He or she will be responsible for up to 8 locations on average, depending on the market. Leads to improve shop operations and to maximize the long‑term sales and profit of each shop. The DM will plan and set goals for each shop, monitor the progress of goals (Sales, Profits, customer metrics, Turnover, Food Cost) and hold employees accountable for delivering results through coaching.

Follows the Playbook and standard Potbelly Operating Procedures with main areas of focus including but not limited to: sales growth, quality, customer satisfaction, and operational efficiency.

• Competitive pay with performance‑based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

** If hired, you must meet and maintain all eligibility requirements to qualify**

• Must ensure each shop has a great General Manager.
• Continuously develop and train General Managers to the next level.
• Must develop bench at every level from Shift Leader to District Manager.
• Coach and develop General Managers on Staffing, Scheduling, Turnover, Employee Satisfaction, Performance Management, Training and Orientation, Communication, Rewards and Recognition and Administration.
• 40% of time must be spent on executing the People Plan and Coaching teams.
• Coach General Managers on conducting and implementing performance reviews and development plans.
• Conduct performance reviews and provide continuous feedback and development. Hold team accountable.
• Build strong teams. Identify staffing needs. Participate in recruiting, selecting, development and placement of all Managers and Shift Leaders.
• Knows how to and routinely identify internal talent, source and recruit.
• Educate Shop Management on all appropriate HR policies, labor laws, and safety and security procedures. Ensure compliance at the shop level.
• Hold effective monthly meetings with Shop Management team for goal alignment.
• Act as communication liaison between Support Center and Shops.
• Effectively utilize Field Support Team (Operations Services, HR/TA Team, Training Team, etc.).

• Ensure all GMs hire nice people and teach them the Potbelly Advantage.
• Drive the Food Loving Value deep into the shops.
• Hold team accountable for excellence in product quality, consistency and execution, speed of service, shop cleanliness and maintenance and customer service.
• Analyze, address and improve results of the customer feedback program.
• Audit shops to ensure they meet identified operational standards, food safety standards, and labor laws.

• Develop the annual business plan for the Market.
• Ensure shops properly execute Local Shop Marketing promotions, new product roll‑outs and the Playbook.
• Foster Positive Energy in the work environment with shop managers to accomplish business results (increased customer counts, increased sales and increased profits). Must have a Contributor Level Balanced Scorecard.
• Hold managers accountable for results of facility standards.
• Accountable for co‑developing the business plan for each shop. Follow‑up on progress towards goal achievement.
• Lead successful new shop openings in market/regions.

• Must know how to make more money; expert in Labor Costs, Food Costs and Controls.
• Meet financial and operational goals. Provide and implement Games plans. Motivate and support shop management team to execute those plans.
• Use all information resources available (e.g., balanced scorecard data, secret shops, turnover reports, P&L) to identify opportunities and threats. Optimize shop potential and adjust business plan tactics accordingly.
• Complete various audits to ensure that shops meet Potbelly standard practices and procedures (i.e.,…