MRO Operations Program Manager

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free electric adventure vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We are seeking an experienced and detail‑oriented Supervisor of MRO operations to oversee the performance and daily operations of our contracted third‑party crib management provider.

In this critical role, you will not be manually staffing the crib; rather, you will be the contract administrator and operational lead ensuring the vendor delivers on their KPIs. You will act as the vital link between our internal MRO Procurement team, the Maintenance/Engineering end‑users, and the third‑party vendor. Your primary goal is to ensure inventory accuracy, operational efficiency, cost compliance, and seamless material availability.

This position is based onsite in Normal, IL and reports to the Senior Manager, Global Supply Management, MRO & Spare Parts.

• Contract Governance:
  Serve as the primary point of contact for the third‑party crib management company, ensuring strict adherence to the Service Level Agreement (SLA) and contract terms.
• Performance Monitoring:
  Track, analyze, and report on vendor Key Performance Indicators (KPIs), including inventory accuracy, stock‑out rates, time‑to‑stock, and ticket resolution time.
• Auditing:
  Conduct regular spot checks and cycle count validations to verify the data provided by the third party matches physical reality.
• Continuous Improvement:
  Lead monthly or quarterly business reviews (QBRs) with vendor management to address service gaps and implement process improvements.

• Invoice Reconciliation:
  Review and validate all invoices submitted by the third‑party provider. Ensure labor hours, management fees, and pass‑through costs align with the contract and actual activity.
• Dispute Resolution:
  Identify billing discrepancies and work directly with the vendor’s finance team to resolve overcharges or errors prior to payment approval.
• Budget Adherence:
  Monitor the operating budget for crib management services and report variances to leadership.

• Space Management:
  Coordinate with the vendor and internal facility management to optimize the physical layout of the tool crib. Ensure adequate shelving, bin space, and floor space are available for incoming materials.
• Material Availability:
  Proactively identify potential space constraints based on incoming procurement forecasts and work with the vendor to rearrange stock or secure overflow storage.
• Bottleneck Removal:
  Resolve day‑to‑day operational roadblocks preventing the vendor from performing their duties (e.g., IT access issues, dock access, equipment needs).

• Procurement Liaison:
  Bridge the gap between the Internal MRO Procurement team and the crib. Ensure the vendor is properly receiving, tagging, and stocking items purchased by the buyers.
• End‑User Support:
  Act as the escalation point for Maintenance and Engineering teams regarding crib service issues. If a part isn’t available or the window is closed unexpectedly, you are the problem solver.
• Change Management:
  Communicate changes in internal policy, safety protocols, or IT systems to the third‑party staff and ensure they remain compliant.

• Education
  :
  Bachelor’s degree in Supply Chain Management, Business Administration, or related field preferred. Equivalent combination of education and practical experience will be considered.
• Experience
  : 5+ years of experience in MRO (Maintenance, Repair, and Operations), Inventory Control, or Warehouse Management.
• Vendor Management
  :
  Proven experience managing third‑party contractors or vendors is highly desirable.
• Systems Proficiency
  :
  Strong working knowledge of ERP…