Assistant Manager, Inside Sales

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Rivian is seeking a proven results-oriented leader who desires the challenge of a new business and the excitement of building something from the ground up. This leader possesses an understanding of a call center environment, a proven track record of driving customer satisfaction while driving sales, delivering on operation-excellence through metrics, and exceptional leadership skills.

The Assistant Manager of Inside Sales will oversee customer inbound activities, daily operations, and drive accountability for team performance. This role will ensure that performance goals are met daily, weekly, monthly, quarterly, and yearly while effectively implementing Rivian's brand culture. To be successful in this role, the Assistant Manager of Inside Sales must have a customer-first approach, have a hunger for competitive sales, and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset

• Execute sales strategies to achieve revenue targets and market share growth.
• Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement.
• Provide leadership and guidance to the inside sales team, fostering a culture of high performance, accountability, and continuous improvement.
• Clearly and consistently communicate goals to your teams, linking these goals to customer satisfaction, revenue generation and employee performance.
• Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management.
• Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support.
• Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency.
• Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
• Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business.
• Export Rivian's culture and values to our teams and customers, and ensure they are reflected in our operations and team members.
• Collaborate with leadership on goals, process improvements, and daily operations.
• Lead the implementation of processes that allow associates to seamlessly support inbound customers and move a customer through the sales funnel with the help of the digital commerce platform and CRM tools.
• Support various special events and new site openings across the commercial organization as needed
• Take on additional projects, duties and assignments as required and/or by request from the sales leadership

• 4+ years of experience in customer service and or sales; 1+ leadership in a call center environment.
• Call center, sales, hospitality or similar fields highly preferred;
  Direct-to-Consumer business model a plus.
• EV Automotive customer service or sales experience is a bonus.
• Proven ability to lead and develop a team of employees.
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs
• Extensive experience with P&L, POS and CRM software
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
• Ability to obtain and maintain local sales licenses if applicable in your state
• Strong analytical skills and proficiency in utilizing sales data and metrics.
• Results-driven with a focus on achieving and exceeding sales targets.
• Excellent written and verbal language skills in English, additional languages a plus
• An obsessive approach to elevating the customer experience…